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Fiscal Year 2017

        Calls Answered since 2009 - 1,236,867

 

Phone Statistics from July  2016 - Dec 2016 

   

             
66,519 Calls Received        

63,087

 

Calls Answered

 

       
 ACTUAL            GOALS

5.1%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:30 Talk time (Length of time on the phone)    
             

:20

 

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 86%

              83%
 

 

 

         

Neighborhood service requests July-Dec 2016

Fiscal Year 2017

Fiscal Year 2017

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