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Fiscal Year 2018

        Calls Answered since 2009 - 1,445,477

 

 

 

Phone Statistics from July   2017

   

             

12,201

Calls Received        

11,421

 

Calls Answered

 

       
 ACTUAL            GOALS

6.3%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:29

Talk

time

(Length of time on the phone)    
             

:28

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

78%

              83%
 

 

 

         

 

Fiscal Year 2018

Fiscal Year 2018

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