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Fiscal Year 2015

        

 

Phone Statistics from July  2014 - November 2014

   

             
55,577 Calls Received        
53,912 Calls Answered        
 ACTUAL            GOALS
2.4% Abandon   Caller hung up prior to CSR   answers   <6%
             
             
0:01:30 Talk time (Length of time on the phone)    
             
:17 ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 88%               80%
             

Neighborhood service requests July-2014- November 2014

 

Fiscal Year 2015

Fiscal Year 2015

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