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Collector FAQ


Q: Can I make partial payments?

A: Partial payments may be made on all tax bill with the exception of the Excise tax. You can pay as much as you'd like as often as you like.  Payment must be made in person or by mail to:

Collectors Customer Service Center 
36 Court Street
Springfield, MA 01103

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Hours of operation:
M-F 7:00-4:30pm
Telephone 311 or
(413-736-3111)