Calls Answered since 2009 - 2,178,045
311 has Spanish Speaking CSR's and access to language line
El 311 tiene disponible representantes de habla hispana y linea de acceso para otros idiomas
311 accepts call from TTY - 711 national relay service for those requiring assistance
Statistics from January 2023-May 2023
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60,745 |
Calls Received |
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56,983
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Calls Answered
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ACTUAL |
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GOALS |
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6.54%
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Abandon |
Caller hung up prior to CSR answering |
<6% |
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1:56 |
Talk
time
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(Length of time on the phone) |
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:33
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ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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82%
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85% |
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NEIGHBORHOOD REQUESTS
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