HOME RESIDENTS BUSINESS LEISURE GOVERNMENT

Fiscal Year 2017

        Calls Answered since 2009 - 1,272,405

 

Phone Statistics from July  2016 - March 2017

   

             
103,625 Calls Received        

98,615

 

Calls Answered

 

       
 ACTUAL            GOALS

4.8%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:33 Talk time (Length of time on the phone)    
             

:18

 

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 87%

              83%
 

 

 

         

Neighborhood service requests July-March 2017

Fiscal Year 2017

Fiscal Year 2017

Was this helpful?
 
 
Search FAQs
Hours of operation:
M-F 7:00-4:30pm
Telephone 311 or
(413-736-3111)