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Fiscal Year 2016

        

 

Phone Statistics from July  2015 - August 2015

   

             
23,860 Calls Received        

22,701

Calls Answered        
 ACTUAL            GOALS

4.8%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:35 Talk time (Length of time on the phone)    
             
:27 ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 78%               85%
 * system phone issues  stats

 

 

         

Neighborhood service requests July- August 2015

Fiscal Year 2015

Fiscal Year 2015

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