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Phone Statistics from July 2015 - June 2016
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138,448 |
Calls Received |
|
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129,218
|
Calls Answered |
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ACTUAL |
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GOALS |
|
6.2%
|
Abandon |
Caller hung up prior to CSR answering |
<6% |
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|
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|
|
|
1:35 |
Talk time |
(Length of time on the phone) |
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|
:41
|
ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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77%
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|
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|
85% |
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Neighborhood service requests July-June 2016
