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Fiscal Year 2014

        

 

Phone Statistics from July  2013 -  June 2014

   

             
154,651 Calls Received        
145,796 Calls Answered        
 ACTUAL            GOALS
5.7% Abandon   Caller hung up prior to CSR   answers   <6%
             
             
0:01:36 Talk time (Length of time on the phone)    
             
:36 ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 77%               80%
             

Neighborhood service requests July-2013- June  2014

 

Fiscal Year 2013

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