Calls Answered since 2009 - 1,434,056
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Phone Statistics from July 2016 - June 2017
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143,193
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Calls Received |
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136,102
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Calls Answered
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ACTUAL |
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GOALS |
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4.9%
|
Abandon |
Caller hung up prior to CSR answering |
<6% |
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1:35 |
Handling
time
|
(Length of time on the phone) |
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|
:20
|
ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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86%
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83% |
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Neighborhood service requests July-May 2017
