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Fiscal Year 2016

        

 

Phone Statistics from July  2015 - March   2016

   

             
101,040 Calls Received        

96,015

Calls Answered        
 ACTUAL            GOALS

4.8%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:32 Talk time (Length of time on the phone)    
             

:29

 

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 79%

              85%
 

 

 

         

Neighborhood service requests July-March 2016

Fiscal Year 2015

Fiscal Year 2015

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