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Fiscal Year 2017

        Calls Answered since 2009 - 1,246,880

 

Phone Statistics from July  2016 - Jan  2017

   

             
77,011 Calls Received        

73,090

 

Calls Answered

 

       
 ACTUAL            GOALS

5.1%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:30 Talk time (Length of time on the phone)    
             

:19

 

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 87%

              83%
 

 

 

         

Neighborhood service requests July-Jan 2017

Fiscal Year 2017

Fiscal Year 2017

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