Calls Answered since 2009 - 1,445,477
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Phone Statistics from July 2017
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12,201
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Calls Received |
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11,421
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Calls Answered
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ACTUAL |
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GOALS |
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6.3%
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Abandon |
Caller hung up prior to CSR answering |
<6% |
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1:29 |
Talk
time
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(Length of time on the phone) |
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:28
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ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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78%
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83% |
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