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Fiscal Year 2015

        

 

Phone Statistics from July  2014 - April   2015

   

             
114,160 Calls Received        

110,244

Calls Answered        
 ACTUAL            GOALS

3.0%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
0:01:39 Talk time (Length of time on the phone)    
             
:22 ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 85%               80%
 

 

 

         

Neighborhood service requests July-2014- January 2015

Fiscal Year 2015

Fiscal Year 2015

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