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Fiscal Year 2018

        Calls Answered since 2009 - 1,342,595

 

 

 

Phone Statistics from July - Sept  2017

   

             

47,454

Calls Received        

32,713

 

Calls Answered

 

       
 ACTUAL            GOALS

5.9%

Abandon   Caller hung up prior to CSR   answering   <6%
             
             
1:29

Talk

time

(Length of time on the phone)    
             

:26

ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

81%

              83%

 

 

NEIGHBORHOOD REQUESTS - JULY - SEPT

 

 

         

 

Fiscal Year 2018

Fiscal Year 2018

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