HOME RESIDENTS BUSINESS LEISURE GOVERNMENT

Fiscal Year 2015

        

 

Phone Statistics from July  2014 - October 2014

   

             
45,758 Calls Received        
44,247 Calls Answered        
 ACTUAL            GOALS
3.3% Abandon   Caller hung up prior to CSR   answers   <6%
             
             
0:01:33 Talk time (Length of time on the phone)    
             
:18 ASA  How long to answer a call            :30 seconds
 

PCA ( Percentage of calls answered within 30 seconds)

 88%               80%
             

Neighborhood service requests July-2014- October 2014

 

Fiscal Year 2015

Fiscal Year 2015

Was this helpful?
 
 
Search FAQs
Hours of operation:
M-F 7:00-4:30pm
Telephone 311 or
(413-736-3111)