Calls Answered since 2009 - 1,342,595
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Phone Statistics from July - Sept 2017
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47,454
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Calls Received |
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32,713
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Calls Answered
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ACTUAL |
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GOALS |
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5.9%
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Abandon |
Caller hung up prior to CSR answering |
<6% |
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1:29 |
Talk
time
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(Length of time on the phone) |
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:26
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ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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81%
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83% |
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NEIGHBORHOOD REQUESTS - JULY - SEPT
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