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Phone Statistics from July 2014 - January 2015
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72,464 |
Calls Received |
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70,361
|
Calls Answered |
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ACTUAL |
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GOALS |
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3.0%
|
Abandon |
Caller hung up prior to CSR answering |
<6% |
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0:01:31 |
Talk time |
(Length of time on the phone) |
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|
:19 |
ASA |
How long to answer a call |
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:30 seconds |
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PCA ( Percentage of calls answered within 30 seconds)
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88% |
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80% |
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Neighborhood service requests July-2014- January 2015
